Just Support is a newsletter focused on the practical and philosophical elements of modern Customer Support work. This includes retail, technical, internal, IT–basically any role where your job is helping people. Please subscribe at buttondown.email/justsupport! It is written by Ryan Ruppe, none of this content has been generated by an AI or LLM. You can find Ryan online at LinkedIn, BlueSky, Instagram, Tumblr, and his old blog, prestigeformat.com